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Terms & Conditions

Terms of Service:

Laundry Liaison, LLC is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Laundry Liaison, LLC services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between Laundry Liaison LLC, its customers and services provided by parties subcontracted by Laundry Liaison LLC, and does not in any way constitute or imply any relationship with any other parties.

Laundry Liaison Providers

Laundry Liaison Providers are independent contractors of Laundry Liaison, LLC. Laundry Liaison Providers are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Laundry Liaison Providers have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Laundry Liaison Provider, however, is held to the high standards of customer service and quality performance established by Laundry Liaison. If you ever have a praise, problem or concern with your service, please do not hesitate to contact your Provider directly or Laundry Liaison, LLC. Both Laundry Liaison and your Provider value your business and care about providing excellent service to you.


Schedule. All services will be provided by a Laundry Liaison Provider assigned to you. Pick-up/Delivery will take place on a pre-determined day and frequency, except on certain holidays, as determined by you and your Laundry Liaison Provider. Laundry Liaison LLC or you may change the pre-determined pick-up/delivery times, permanently or temporary, with advance notice by either you or Laundry Liaison. Laundry Liaison requires at least 1 day notice prior to any change. If you’d like to leave your items at a secure spot, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the pre-determined location will not be under our care once they have been left at the agreed upon location.

Procedure and Terms

Laundry Liaison LLC will provide each customer with a Laundry Liaison nylon/polyurethane Laundry Bag. Laundry Liaison LLC reserves the right not to pick-up items that are not in these bags. Weekly customers will purchase Laundry Liaison bag(s) at the beginning of their service plan for $4.00 per bag. A fee of $4 per bag will be charged to the customer for replacement bags.

Laundry Liaison LLC and its subcontractors are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Laundry Liaison LLC will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her Laundry Bag is delivered safety to the Laundry Liaison Provider.

Missed/Unattended Pick-up or Delivery

If the customer misses a scheduled pick-up or delivery, the customer must coordinate with their Laundry Liaison Provider to reschedule the pick-up or delivery during the next available day and time. Customer may be subject to a missed pick up fee of $20 or missed drop off fee of $15 for failing to notify their Provider 24 Hours prior to the scheduled pick up/delivery.


Customers must pay the agreed upon charges prior to delivery. Service will not begin until Laundry Liaison LLC has secured payment via a valid & current credit card. Services that have been paid for (Gift Certificate) but go unused do not carry over from week to week or from service term to service term.

All online payments are made through Laundry Liaison’s secured payment system.

Laundry Liaison LLC reserves the right to change prices at any time. Payment should never be made directly to the Laundry Liaison Provider.


Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan will have the right to cancel his or her contract within one (1) day of signing up for the Laundry Liaison LLC service and receive a full refund if no promotional value was received. After such one day period, Laundry Liaison LLC shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.

Garment Care

The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, or (iii) any other items not meant for laundering.

The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Laundry Liaison Provider. Laundry Liaison LLC desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Laundry Liaison LLC and its Laundry Liaison Providers/Partners, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, or damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Laundry Liaison will follow any reasonable instructions provided by the customer, including water or drying temperatures. Laundry Liaison Providers/Partners do not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Stain removal is not guaranteed. Laundry Liaison Providers may refuse to clean any garment at their sole discretion.

Laundry Liaison LLC will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Laundry Liaison LLC and its subcontractors are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues while following normal wash procedures, and Laundry Liaison, LLC does not accept any liability for such issues.

Reporting Lost or Damaged Items

Missing or damaged items must be reported to Laundry Liaison LLC within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Laundry Liaison LLC for the missing or damaged item. In the event that any item is lost or damaged by Laundry Liaison LLC, Laundry Liaison LLC will issue the customer a refund or credit for the value of that item as stated in this paragraph. If a customer is able to provide proof of purchase and purchase amount of the lost or damaged item, Laundry Liaison LLC will provide a full refund, up to $50 per item with a maximum total reimbursement of $200 per household/location. If a customer is unable to provide proof of purchase, Laundry Liaison LLC will issue the customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Laundry Liaison LLC reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Laundry Liaison LLC reserves the right to use the replacement cost of a comparable item currently available. Laundry Liaison LLC and Laundry Liaison Providers are not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. All refunds/reimbursements offered by Laundry Liaison LLC to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.

Use of Third-Party Providers

Laundry Liaison LLC reserves the right to utilize any outside vendor, contractor or other person or business to provide services under this Agreement, Providers, without notice to the customer. Laundry Liaison LLC is not liable for any damage or loss due to the acts or omissions of any third party provider.

Confidentiality and Disclaimer

Laundry Liaison LLC takes privacy and personal information seriously. Laundry Liaison LLC uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of Laundry Liaison, it’s Laundry Liaison Providers or others. From time-to-time, we also may send merchant service announcements, newsletters, and periodic notices about specials and new products.

Limits of Liability and Disclaimer

Laundry Liaison LLC’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for incurred by customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Laundry Liaison LLC’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Laundry Liaison LLC disclaims all warranties, express or implied, with respect to Laundry Liaison Providers and the services rendered to the customer, including without limitation warranty of merchantability and warranty of fitness for a particular purpose. UNDER NO CIRCUMSTANCES SHALL LAUNDRY LIAISON LLC OR LAUNDRY LIAISON PROVIDERS BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMMISSIONS OF LAUNDRY LIAISON PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE, ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.


In the event of any dispute arising out of this Agreement or the relationship between the parties, the parties agree that prior to filing any suit or complaint the party must submit the dispute to resolution to be conducted by the Columbus Bar Association, or another independent mediator, as agreed upon by them. The Mediator shall have the authority to determine the reasonableness of the dispute and each party’s claims or defenses against the other, and may determine any amounts due to either party under this Agreement, or arising out of such claim. The parties agree to enter mediation in good faith in order to resolve the dispute by such mediation and to comply with any settlement agreement reached therein. If mediation fails to resolve any matter between the parties, then either party may initiate suit in court.


Upon Customer’s authorization to commence work, the terms of this Agreement shall be binding upon parties until such time as either party terminates the Agreement in writing. This Agreement constitutes the entire understanding between the parties and supersedes any other prior understandings or agreements, written or oral, between the parties; its terms can be modified or waived only by a written amendment to this Agreement, signed by both parties, and no course of conduct, failure or delay shall affect the validity, binding effect or enforceability of this Agreement or be considered an implied waiver. This Agreement shall be governed in all respects by the laws of the State of Michigan. The parties hereto hereby consent to the jurisdiction of the courts of the State of Michigan and venue in Ingham County and each party waives all objections to convenience of forum. Neither Customer nor Laundry Liaison LLC shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, Internet interruption, government acts, and other similar events. Laundry Liaison LLC shall be entitled to reimbursement for its expenses, including court costs, and reasonable attorney’s fees, expenses and cost in any action against Customer. Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then such provision shall be reformed, construed and enforced as if such provision had never been contained herein. Laundry Liaison LLC reserves the right to discontinue services at its discretion. In such case, any pre-paid fees for which services have not been provided will be refunded to the customer. Customer consents to being photographed and filmed by Laundry Liaison LLC in connection with his/her use of services. Customer further consents to Laundry Liaison LLC’s use of the photographs and films, including any performance, voice, or other aspect of Customer’s persona, by Laundry Liaison LLC for any function or reason. In addition, Customer assigns to Laundry Liaison LLC any copyright interest and right of publicity that may arise as a result of such filming or photography. This permission continues after a Customer’s death, disability or termination of this Agreement. Customer will not be given any additional compensation for Laundry Liaison LLC’s use of photographs or films.


Clean & Simple

A true partner in your cleaning needs, Sweep You Off Your Feet is more than just clean. Our emphasis on professional communication and management, high expectations and low staff turnover make a big impact with our clients.